Looking for answers about renting a car in Auckland? You’ve come to the right place.
At Shore Rentals, we believe hiring a vehicle should be simple, transparent, and hassle-free. Whether you’re visiting Auckland, travelling around New Zealand, hiring a vehicle for business, or looking for a long-term car rental solution, our frequently asked questions cover everything you need to know.
From driver licence requirements and insurance cover to toll roads, vehicle collection, airport rentals, and payment options, we’ve answered the questions we’re most commonly asked by both local and international customers.
If you can’t find the answer you’re looking for, our friendly Auckland-based team is always happy to help. Contact us on (09) 488 0920 or get in touch online.
Why Choose Shore Rentals?
- Family-owned Auckland car rental company
- Convenient North Shore location in Takapuna
- Modern, reliable rental vehicles
- Competitive rates with no hidden surprises
- Long-term, short-term and business vehicle rentals available
- Friendly local service and support
Browse the questions below to learn more about renting a car with Shore Rentals.
Booking & Payment FAQs
Do I need a credit card to rent a car in Auckland?
A credit or debit card is required for the rental bond. The card must be in the main driver’s name and presented when collecting the vehicle.
Can someone else drive the rental car?
Yes. Additional drivers are permitted, provided we sight their valid driver’s licence before the rental begins.
Is there a security bond?
Most rentals require a bond or pre-authorisation. Approved corporate account customers generally do not need to provide a bond.
What payment methods do you accept?
We accept Visa, Mastercard and American Express. Rental charges can be paid online or at vehicle collection.
Auckland Car Collection & Return FAQs
Where do I collect my rental car in Auckland?
Vehicles can be collected from our convenient North Shore location at 1 Barrys Point Road, Takapuna.
Can I return my rental car after hours?
Yes. We offer after-hours returns. Simply follow the instructions provided when collecting your vehicle.
What happens if I return the vehicle late?
Please contact us as soon as possible if you expect to be late. Additional rental charges may apply if the vehicle is returned after the agreed return time.
Do you offer Auckland Airport car rental?
No, we only have one branch.
Rental Car Insurance & Excess FAQs
Is insurance included with my rental car?
Yes. All rentals include Loss Damage Waiver (LDW) cover, which reduces your financial liability in the event of accidental damage or theft.
Can I reduce my excess?
Yes. Our optional Accident Excess Reduction cover can significantly reduce your financial liability during the rental period.
What isn’t covered by rental car insurance?
Personal belongings, personal injury, and damage caused through breaches of the rental agreement may not be covered.
Long-Term Car Rental Auckland FAQs
Do you offer long-term car rental in Auckland?
Yes. We offer flexible long-term car rental options ranging from one month to several months or longer.
Is long-term car hire cheaper than daily rentals?
Yes. Long-term rentals generally attract lower daily rates, making them a cost-effective alternative to vehicle ownership.
What vehicles are available for long-term rental?
We offer economy cars, compact vehicles, SUVs, and 7 and 8-seater vehicles suitable for long-term rental requirements.
Business Car Rental FAQs
Do you provide business car rentals in Auckland?
Yes. We offer flexible business vehicle rental solutions for Auckland businesses, contractors, and corporate travellers.
Can businesses rent vehicles without paying a bond?
Approved corporate account customers generally do not need to provide a rental bond.
Can I hire a vehicle for several months for my business?
Absolutely. Many of our business customers rent vehicles for extended periods ranging from several weeks to many months.
Do you provide invoices for business rentals?
Yes. We can provide invoices and supporting documentation for business and corporate rentals.
Driving in New Zealand FAQs
Can overseas visitors drive in New Zealand?
Yes. Overseas visitors can drive in New Zealand using a valid overseas driver’s licence. If the licence is not in English, an approved translation or International Driving Permit may be required.
What side of the road do you drive on in New Zealand?
In New Zealand, vehicles drive on the left-hand side of the road.
Are your rental vehicles automatic?
Yes. All Shore Rentals vehicles are automatic, making them easy to drive for both local and international visitors.
Do your vehicles have Bluetooth and reversing cameras?
Most vehicles in our fleet include modern features such as Bluetooth connectivity, reversing cameras, and Apple CarPlay or Android Auto.
New Zealand Toll Road FAQs
What happens if I use a toll road during my rental?
All Shore Rentals vehicles are linked to our toll road account. If you travel on a toll road, we are automatically notified and the toll charge is billed back to the payment card used for your rental.
How many toll roads are there in New Zealand?
There are currently three toll roads in New Zealand, all located in the North Island.
Do I need to pay toll roads myself?
No. Shore Rentals manages toll payments on your behalf and processes the charges after your rental.
Vehicle Rental FAQs
What types of rental vehicles do you offer?
We offer a wide range of rental vehicles including economy cars, compact cars, SUVs, 7-seater SUVs, and 8-seater people movers.
Do you have vehicles suitable for families?
Yes. Our SUVs and people movers are ideal for families travelling around Auckland and New Zealand.
Can I choose a specific vehicle?
We do our best to provide the vehicle booked, although occasionally a similar or upgraded vehicle may be supplied if required.
Contact Shore Rentals
Still have questions about renting a car in Auckland?
Contact the Shore Rentals team on (09) 488 0920 or send us an enquiry online. We’re always happy to help make your Auckland car rental experience easy and stress-free.