How do I book a car with Shore Rentals?
- The Easiest and quickest way to book is on our website.
- If you would like to talk to someone you can call us on (09) 488 0920.
- Alternatively, you can send us an email at [email protected]
How old do you have to be to rent a car from Shore Rentals?
You can hire a car from Shore Rentals if you are at least 21 years of age and hold a full, valid New Zealand or international drivers’ licence. There is no maximum age if you have a valid driver’s licence.
What is included in your rates?
All our rates include GST, basic insurance, 24-hour roadside assist, unlimited kilometres and additional driver. Basic insurance is subject to an excess.
How can I reduce the excess?
You may purchase the optional accident excess reduction insurance which reduces your excess to $300 in the case of an accident or damage to the vehicle. If you choose not to purchase the accident excess reduction insurance, you will be liable for up to $3000 in the case of an accident or damage to the vehicle. The hirer may make their own insurance arrangements provided they are approved by Shore Rentals.
What are Shore Rentals terms and conditions?
You may view our terms and conditions here
Can anyone other than myself drive the vehicle?
Yes, you can nominate additional drivers at no extra cost. Only those named on the rental agreement can drive the vehicle and will be insured.
What do I need to bring with me when I collect the car?
You must present a valid credit card as well as a current, full drivers’ licence all in the drivers’ name. Any additional drivers must also be present and provide a current, full and valid driver’s licence.
Can I hire a car without a credit card?
No, unfortunately we cannot offer hires without a credit card as we require a pre-authorisation/bond. Debit cards are not credit cards and cannot be used as security, as we are unable to take a pre-authorisation on them. We accept Visa, Mastercard and American Express.
What is the bond for Shore Rentals vehicles?
We process a pre-authorisation of $300 NZD. This means funds of this value are on hold and not available for you to use on your card. This authorisation may take 7-10 business days to be released by your bank. We will not be responsible for any overdraft fees.
What is Shore Rentals cancellation policy?
There is no cancellation fee, if you need to cancel or change your booking please call us on (09) 4880920 or by email at [email protected]
Am I covered in the unlikely event of a breakdown?
If you encounter any problems during your hire, please call us first. Shore Rentals will provide you with help and assistance. Our rates include 24-hour roadside assist.
All mechanical problems are covered by roadside assist.
All non-mechanical or driver at fault call outs will incur a fee, these include issues such as flat batteries, tyres, lost keys, getting locked out of the car or running out of petrol.
Do your rental cars include GPS?
This depends on the type of car you have booked. Our late model cars come with built in satellite navigation, however some of the older vehicles do not have this option available.
Is Shore Rentals open on public holidays?
Our office is open 6 days a week Monday to Saturday. We are open most public holidays but on limited hours. We are closed Christmas Day (25 December) and New Year’s Day (01 January).
How far in advance do I need to book a rental car?
We recommend that if you are planning to travel over peak season which is December to February in New Zealand that you book as far in advance as possible to make sure you get the vehicle you are after. School holidays are also an extremely popular time, we suggest you book 2-3 weeks in advance.
You may book up to the day of departure, but your options may be limited, depending on the season.
Will I get a refund if I return my car early?
If your plans change and you want to return your car earlier than specified, we will recalculate the total charge of the hire including daily rate and refund the exceeded amount minus an administration fee.
Can I drop off a vehicle outside of business hours?
Yes, however we prefer you to return the car during business hours where possible. If you are unable to return the car during business hours, we can offer after hours drop off and will explain how this can be done on arrival.
Can I leave my car at Shore Rentals and collect it when I return my rental?
You sure can, we offer a secure carpark so you are able to leave your car while you go on holiday and collect it when you return your rental car.
How do I pay for toll roads?
There are 3 toll roads operating in the New Zealand, one is the Auckland Northern Gateway between Silverdale and Puhoi. The other two are the Tauranga Eastern Link and the Tauranga Takitimu Drive. However, you may take alternative non tolled roads if you do not want to pay a toll fee. For your convenience tolls are automatically charged $5 fee each way to your credit card by Shore Rentals taking the hassle out of having to log onto websites or make phone calls.
How do I use a discount code?
Our current promos are listed on our website. Once you have selected the pick-up and drop-off date and time enter the promo code in the box below and click “Find your vehicle” to book your car at the discounted rate.
Do you accept Supergold cards?
Yes, we offer a 10% discount to Supergold cardholders. To receive the discount please inform our staff member at the counter that you are a Supergold cardholder and show them your card on collection of your rental car. For more information about Supergold visit www.supergold.govt.nz
What if I am not able to return my rental car on time?
We allow a grace period of up to 59 minutes at no extra charge.
For 60 to 119 minutes late we charge ½ of the daily rental charge for the vehicle that applies.
For over 120 minutes late you will incur a daily rental charge for that vehicle.
If you cannot return the vehicle on time or your plans change, please call us on (09) 4880920.
What if I get an infringement?
If you incur any parking, traffic or freedom camping infringements during your rental, you will be liable for the costs related to the charge. Once we have received a notice of offence, we will transfer liability and pass your details on to the relevant authority. Shore Rentals charges a $50 administration fee to your credit card for this service. By signing the agreement, you are made aware of your rights and obligations for which you may be liable.
What happens if I return the car without a full tank of gas?
In the event the hirer returns the vehicle with an empty tank of gas, or less than the level it was hired out on, Shore Rentals will charge the cost of the petrol plus an administration fee to the hirers credit card to recover the cost.